FAQ & Site Info

All returns must be authorised prior to return. Please request a return authorisation by emailing [email protected] Once authorised return the merchandise within a 14 day time frame from your purchase date, using a tracked service. PLEASE NOTE: Any item sent and stamped after the 14-day period has expired may be refused. Include the item, all accessories in the original (unused) condition, in which it was received, and enclose details of your eCrater purchase reference number.

Delivery is takes 2-14 days for UK deliveries (depending on dispatch and service used). For the EU and the Rest of The World, deliveries can take 5-28 days. We always endeavour to dispatch items as quickly as possible.